Monday, October 15, 2018 from 6:30 PM to 8:30 PM EDT
Add to Calendar 


Middletown Free Library 
21 Pennell Rd
Box 275
Media, PA 19063

Driving Directions 


Laura Kuchmay, Adult Service Librarian 
Middletown Free Library 

Unlock Your Sales Potential With the “Key” to Customer Service      

Due to today’s exploding use of the Internet, consumers are more educated about the increasing number of products, services and prices in the marketplace. More importantly, they are educated about your competition.  They are checking you out before they even meet you. So you better be ready to deliver top-notch Customer Service. The delivery of excellent service can mean the difference between success and failure.  When people are not treated according to their expectations, they take their business elsewhere. Even worse, consumers do not hesitate to lash out their frustration by posting on-line negative reviews. You do not want the entire world to see a negative review. If they do, you better know how to effectively respond to the on-line complaint.  On the other hand, the rewards for exceeding customer expectations are plentiful. That's good news for businesses that strive to offer the ultimate in Customer Service.

This interactive workshop will make you realize how excellence in Customer Service can pay off on the bottom line by dramatically influencing customer behavior through a dynamic, results-oriented process.