SuperHost - Foundations of Service Quality April 22 & 29, 2022 9am - 1pm

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces.

SuperHost® Foundations of Service Quality™ is a comprehensive, practical introduction to the principles of providing a quality service experience.

The course will cover:

• Basic customer service, communication and teamwork skills – some of the key 21^st century skills
• Relationships between service quality, customer experience, and business objectives
• The importance of front-line employees in service sector businesses
• Expectations from the point of view of customers, employers, and employees
• Communication etiquette and best practices
• Service recovery techniques
• Metrics used to assess customer experience and service quality

Join us for this two-part online course! Attendance both days is mandatory.

Participants will receive a certificate after successful completion of the course.