Friday, April 22, 2022 at 9:00 AM PDT
Friday, April 29, 2022 at 1:00 PM PDT

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ONLINE - Zoom link will be sent prior to course. 
Pender Island, BC V0N 2M0  



SGI Community Resources 

SuperHost - Foundations of Service Quality April 22 & 29, 2022 9am - 1pm

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces.

SuperHost® Foundations of Service Quality™ is a comprehensive, practical introduction to the principles of providing a quality service experience.

The course will cover:

  • Basic customer service, communication and teamwork skills – some of the key 21st century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality

Join us for this two-part online course! Attendance both days is mandatory.

Participants will receive a certificate after successful completion of the course.