Tuesday, August 25, 2020 at 1:00 PM CDT
Thursday, October 29, 2020 at 5:35 PM CDT

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3500 Vicksburg Lane # 409
Minneapolis, MN 55447

Driving Directions 

Marla Davis - 

   WSTA President and Co-Owner of MedconnectUSA an award winning answering service specializing in medical clients.   The company was formed in 1991 and has successfully served doctors and patients, hospitals and hospice nurses. Along with building their company, Marla and her husband Kurt have successfully raised 6 children. 


Daniel L'Heureux, Executive Director 
WSTA Association Headquarters 

WSTA hosts: Avoiding Caller Chaos - an Interactive webinar series presented by Marla Davis

Recovering from 2020… getting your people back on track.  Help your supervisors create and maintain a team you can rely on.  The Caller Chaos webinar series can give tools for your supervisors and managers to have the ‘perfect crew’ not the ‘perfect storm’ 

The Caller Chaos: Not reinventing the wheel, giving it new spokes.  An interactive webinar series for your supervisors, managers and/or Leads; Giving and sharing ideas on recruitment, interviewing, integration of new hires, keeping the communication in your office flowing, and so much more!

Each 90 min session starts at 2p Eastern, 1p Central, 11a Pacific Time -  includes 10min break

Days 1 and 2 - August 25 & 27   (COMPLETED - YOU WILL RECEIVE RECORDINGS) 

  • Day 1: Recruitment, Interview, Integration of the new hire(s) compounded by Covid-19
  • Day 2:  Training, Maintaining, and letting go (seeing the signs and not ignoring them).

 Days 3 and 4 - oCTOBER 13 & 15

  • Day 3 Defining of caller types, the best way to handle them
  • Day 4 When you have employees that are your caller types

 Day 5 and 6 - October 27 & 29

  • Day 5 Communication Business, when communication stops in your center
  • Day 6 Motivation, having the “perfect crew” instead of the perfect storm

Pricing for WSTA Members = $249 for the 6 part Series (1st Connection)  $10 per session ADDTIONAL CONNECTION same company ($60 FOR ALL 6)

Pricing for NON- WSTA Members = $349 for the 6 part Series (1st Connection)  $10 per session ADDTIONAL CONNECTION same company ($60 FOR ALL 6)