When

Wednesday, October 18, 2017 at 8:00 PM PDT
-to-
Friday, October 20, 2017 at 4:30 PM PDT

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Where

CYU Annex Training Room 
421 E Chesnut Ave
Suite 100
Northwest Corner of Chestnut and Naches Ave
Yakima, WA 98901
 

 
Driving Directions 

Contact

Jacki Masters 
AWWA-PNWS Customer Service Committee
Course Instructor
jacki@mtvewater.com

Gayle Renzelman 
AWWA-PNWS Customer Service Committee 
208.883.7106
grenzelman@ci.moscow.id.us

 

 

Customer Service

Certificate Program

Courses #1-3

There is an increasing need for teamwork and unity in the workplace and these courses will provide essential skills needed in the 21st century. You will learn how to develop your skills as a member of a high-performance work team. Environmental Quality, Water Treatment, Conservation, Watersheds and Today's Diverse Workforce are just a few subjects covered. 

CEU's will be awarded to water and wastewater professionals accordingly:

Oregon:

  • Course 1   .6 water   .6 wastewater
  • Course 2   .2 water   .6 wastewater
  • Course 3   .6 water   .4 wastewater

Washington:

  • Course 1   .7 water    .7 wastewater 
  • Course 2   .7 water    .7 wastewater 
  • Course 3   .7 water    NO wastewater

Lunch and workbooks will be provided each day of training

These courses are most effective when there is a good mixture of office and field personnel. We also require that there be representatives from at least 3 different organizations. This ensures that all of the participants interact with a diverse group and receive the most benefit from the classes.

Upon completion of the three course series, participants will receive a Customer Service Certificate from AWWA.