Wednesday, April 18, 2018 at 8:00 AM PDT
Friday, April 20, 2018 at 4:30 PM PDT

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Rockwood Water PUD 
19601 NE Halsey St
Portland, OR 97230

Driving Directions 


Jacki Masters 
AWWA-PNWS Customer Service Committee
Course Instructor

Cathy Middleton 
AWWA-PNWS Customer Service Committee 



Customer Service

Certificate Program

Courses #1-3

There is an increasing need for teamwork and unity in the workplace and these courses will provide essential skills needed in the 21st century. You will learn how to develop your skills as a member of a high-performance work team. Environmental Quality, Water Treatment, Conservation, Watersheds and Today's Diverse Workforce are just a few subjects covered. 

CEU's will be awarded to water and wastewater professionals accordingly:


  • Course 1   .6 water   .6 wastewater
  • Course 2   .2 water   .6 wastewater
  • Course 3   .6 water   .4 wastewater


  • Course 1   .7 water    .7 wastewater 
  • Course 2   .7 water    .7 wastewater 
  • Course 3   .7 water    NO wastewater


  • Course 1   .7 water   
  • Course 2   .7 water   
  • Course 3   .7 water    

Lunch and workbooks will be provided each day of training

These courses are most effective when there is a good mixture of office and field personnel. We also require that there be representatives from at least 3 different organizations. This ensures that all of the participants interact with a diverse group and receive the most benefit from the classes.

Upon completion of the three course series, participants will receive a Customer Service Certificate from AWWA.