OCDHS  Fall Seminar Series 2021

Saturday August 21 , 2021

From Calamity to Catastrophe:Emotional Emergencies in the Dental Office

Dr. Kim Harms

Webinar -  2 LIVE CE Credits

TOPIC: From Calamity to Catastrophe: Emotional Emergencies in the Dental Office

The physical and mental repercussions of not dealing with emotional emergencies?Burnout, depression, cardiovascular disease and ulcers to name a few.

Life brings death, divorce, job loss, hurricanes, flooding, political unrest, health issues,addictions, and economic downturns. Any of these events can have a significant effect on thedentist, team and patients: feelings of shock, grief and struggling to cope in our personal andprofessional lives. Our patients expect us to smile and focus on the task at hand with no distractions. Learn how to build trust, prepare your team, prevent dilemmas, and manage inevitable conflict. Explore important conversations in the workplace related to hiring, performance, terminationand relationship issues. Understand how to handle difficult situations with patients. Discover how to recognize potential emotional emergencies and develop guidelines for responding when the pain is in the brain. Recognize how the characteristics of a diverse team can benefit the whole by exploring generational differences and the opportunities they present.

LEARNING OBJECTIVES:

• Recognize the physical effects of emotional turmoil and the neuroscience behind it all
• Understand how grief and depression affect the dental professional and the numerouscircumstances that constitute a major loss
• Develop an Emotional Emergency Plan to help your team cope with future inevitable losses within the team and with patients
• Discover the power of forgiveness through personal stories of Genocide survivors inRwanda, Armenia, and Eastern Europe
• Examine the unique nature of a professional life in dentistry and the stigma/secrecy we encounter when it comes to grief and depression
• Expand your resilience potential and know that no matter what happens in life peace, joy and happiness are possible.
• Update you knowledge on the latest informationregarding preventing and surviving suicide

About the Speaker: 

Dr. Harms has 30 Years of Dental, Grief, Conflict and Transition Management Experience

Along with 30-years in clinical dentistry and 21 years as a National Spokesperson for the American Dental Association, Kimberly Harms D.D.S. has seen the importance of positive communication, management of conflict and relationship building firsthand. Her goal is to help untangle problems and support those with grief issues by sharing that accumulated knowledge with seminar attendees.

Dr. Harms was the first woman president of the Minnesota Dental Association and served on the American Dental Association's Council on Governmental Affairs representing the 10th District. She was also Chair of the American DentalAssociation's Council on Communications. Dr. Harms has lectured internationally and has worked with dental schools in Mongolia and Rwanda and women's groups in Georgia and Armenia. Dr. Harms is a former grief counselor and currently is a "Qualified Neutral" (Civil Mediator) in the state of Minnesota where she manages patient complaint intake for the MDA's Peer Review program.

Dr Harms has appeared on  behalf  of ADA on the Today Show, CNN, FoxNews, National Public Radio and network affiliates such as CBS, NBC, and ABC. Inaddition, she has been quoted in The New York Times, Wall Street Journal, Washington Post, USA Today, Chicago Tribune, Consumer's Digest, Buzz Feed, Shape Magazine,Good Housekeeping and Cosmopolitan.

Note: Payment is by credit card. Registration will close 2 days before the event.

•  Current CDHA (California) Members - $20 -  membership will be verified.
•  Non-members - $30            
•  DH students -    $10                                                    

Registration closes  Wednesday August 18  to allow time for sending ZOOM links and any course materials. 

*Your personal ZOOM login will be emailed to you the week of the event.*  Do not share your link. It is valid for one login only. 

Cancellation policy: In the event of an emergency credit may be given for a future event of the same pricing. You must contact Leslie prior to this event. No show, no refunds.

Payment is processed by PAYPAL. You do not need a PayPal account.                           Click Checkout as Guest to use a credit card. 

NOTE: ONLINE Registration closes August 18 

NOTE: You do need to be logged-on the the webinar for  2 hours to earn 2 CE credit. No partial credits allowed. Please log on early in the event you have connectivity issues. Remain logged on until 11 am. The course survey will be emailed to you for completion.

CE slips will be emailed within 48 hours. Check your bulk mail folder!

Contact: Leslie Howard-DeCamp RDH , OCDHS VP Education