Creating Better Customer Loyalty: Improve Your Customer's Experience - Ukiah

You may be eligible to take this workshop for free

Call 467-5913 for more information

Thursday, June 8
5:30-7:30 pm
West Company Inland Office

Mendocino Works Building
631 S Orchard Ave in Ukiah

Providing exceptional customer service is accomplished by positively interacting with customers through effective communication and relationship building. Learning how to treat your customers exceptionally well will inspire them to market your business for you - people talk. Join West Company as we introduce exceptional customer service in the areas of:

    - Relationship building
    - Effective communication
    - Face-to-face contacts
    - Telephone contacts
    - Social media contacts
    - Difficult customer contacts
    - Be the best you can be

After you complete this workshop, you will become more focused. You will know how to handle a variety of situations to your customers’ satisfaction. You will not have to devote valuable time to handling customer problems, and therefore increase productivity, efficiency, and effectiveness.

Fee: $35

You may be eligible for FREE workshops.

Call 467-5913 for more information.

Steve Lamb, Consultant: Steve Lamb is West Company's Inland Business Advisor. He brings over 20 years experience in management and operations in the telecommunications industry. An experienced hiring manager, Steve conducted well over 600 final round interviews resulting in excess of 200 hires and promotions to fill entry level through director positions. Steve has steadily increased his knowledge and experience using the behavioral interview to build a successful hiring and retention rate of 98%.