Contact Center Challenges

and Best Practices 

February 15 HDI Rocky Mountain Chapter Meeting

Topic:  Contact Center Challenges and Best Practices

Companies across the globe are faced with the challenge of controlling costs, maximizing profits, while keeping employees and customers happy.  In our upcoming meeting we will hit these challenges head on while sharing best practices that enable your Contact Center to be a company business unit that may meet and exceed your company’s goals.

About our Speaker:  Christian Hansen

Christian Hansen is a Contact Center expert with a wealth of industry knowledge and industry experience.  Christian has worked for Cisco Systems, Avaya, Verizon Enterprise Solutions and currently a top sales performer with NICE inContact as a District Sales Manager covering the Colorado and Nebraska enterprise market. 

Christian has current and past customers, partners, or employers that make up 22 of the Fortune 250 list. Christian’s experience and challenges with these companies solve tough challenges help him frame a story of best practices, industry trends, and what to avoid.

We will be meeting in the Theatre room, next to Suite 100.