Monday May 12, 2014, 8:30 AM - 4:00PM PDT
Tuesday May 13, 2014, 8:30 AM - 4:00PM PDT
Bill Eddy, LCSW, Esq., is the President of High Conflict Institute, which provides training to professionals dealing with high conflict disputes. Bill is an international speaker on the subject of high-conflict personalities and has presented in over 25 states, several provinces in Canada, and in Australia, France and Sweden. Bill is an attorney, a therapist and a mediator. As an attorney, he is a Certified Family Law Specialist in California, where he has represented clients in family court and provided divorce mediation services for the past 18 years. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker. He has also taught Negotiation and Mediation at the University of San Diego School of Law for six years. For the past six years he has also provided an online course for mental health professionals titled: Working with High Conflict Personalities. Mr. Eddy is the author of several books, including:
He has provided consultation and training on workplace issues to Intel, San Diego Navy Medical Center, San Diego District Attorney’s Office, Mt. Royal University in Alberta Canada, Social Security Administrative Law Judges in Washington DC, U.S. National Merit Protection System Board Administrative Law Judges, the State Services Authority in Melbourne Australia and other organizations.
(www.highconflictinstitute.com)
Testimonials
“I have found the conflict resolution training program developed by the High Conflict Institute invaluable. I learned and practiced skills that I could immediately take back and use with clients to help them move forward.”
Louise Owen, Mediator and Human Resources Practitioner, Victoria BC
“The material is so practical that an hour and a half after today's session I have already written a letter applying your B.I.F.F. tools and received a compliment from my employer that the letter was fantastic!”
Course Participant, Vancouver, BC
Registration Related Questions:
Mediate BC
604-681-6050 ext 104
training@mediatebc.com
Course Related Questions:
Michael Lomax
1-855-385-5523 (Toll-free) or 250-385-5523 (Victoria)
mjlomax@mediator.bc.ca
Advanced Training for Professionals
Presented by BIll Eddy, LSCW, JD
Internationally Renowned Speaker, Lawyer, Therapist, Mediator, Author
Have you noticed more people engaging in “high conflict” behavior these days at work? A customer in a store yells loudly at a storeowner or clerk. Someone spits at an officer writing a parking ticket. A co-worker sends nasty emails out to the whole department. An employee seems to get into conflict with co-workers all the time and never takes responsibility for their actions. An employee threatens to hit a co-worker, then claims it was just a joke. A supervisor bullies an employee after the supervisor makes a mistake.
This behavior is considered “high conflict” because it increases conflict instead of reducing or resolving it. Most people with these types of extreme behaviors have a repeated pattern of high-conflict behavior. It’s part of who they are. They didn’t just make a mistake or act out of the blue – they have done this before and will do it again.
High-conflict behavior is characterized by:
High Conflict Behavior can very often lead to complaints of workplace harassment or bullying, law suits and serious damage to the workplace. Also, we are seeing high conflict behavior increasing in every setting: in legal disputes, in divorce, between neighbours, among family members, against organizations and government agencies.
Yet, these disputes can generally be managed by understanding high conflict behavior and using skills to manage the dispute that are often different from ordinary conflict resolution methods. Knowing how to manage high conflict behavior and being able to assist those involved to resolve their own dispute is critical for all of us who play a role in managing workplace conflict.
This intensive two-day training will focus on understanding and practicing conflict management skills that are not obvious or natural. These skills will be practiced in small steps in several role-play exercises which involve high-conflict emotions and behavior. Professionals will gain skills and confidence which will assist them in handling high conflict behavior in the workplace and in dispute resolution settings.
The workshop is organized into two days and you can elect to take either Day 1 or both days. Light lunch will be served.
*Those who practice in areas other than workplace will also benefit from this training.
Day 1: Understanding and Managing High Conflict People
This day will focus on understanding high conflict behavior and the paradigm shifts necessary in managing it. It is designed for all professionals who may deal with high conflict behavior including labour relations practitioners, managers, administrators, supervisors, mediators, arbitrators and lawyers.
Day 2: New Skills for Coaching and Mediation with High Conflict People
This day will focus on coaching high conflict people and high conflict mediation skills and processes. It is specifically designed for those who are called on to play a mediation or coaching role including union representatives, human resources professionals, managers, supervisors as well as professional coaches and dispute resolution practitioners.
Price
General Registration:
Day 1 Only - $500 + GST
Both Days - $950 + GST
Mediate BC Roster Mediators and CBA Members SAVE by entering their PROMO CODE.
Each day of this workshop counts for 6.0 hours CPD credits and 6.0 hours toward family mediation training requirements from the Law Society of British Columbia as well as 6.0 hours credits toward Mediate BC's ongoing training requirements.
Refund & Cancellation Policy
Registration fees are refundable minus a $75 (+GST) administration fee if notice of cancellation is received no less than 10 business days prior to the course date. Substitutes are always welcome. Registration will remain pending until full payment is received. Refunds of any type will be made in the form of a cheque, regardless of the method of initial payment, from Mediate BC Society and sent by post to the mailing address provided on the registration form. Mediate BC reserves the right to cancel or reschedule events, refuse admission, or change speakers, location, or content.
Note
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