SOLD! How to Increase Sales

In this 1/2 day interactive professional selling course, participants will focus on a Sales Professional’s most important skills that increases sales and achieves financial objectives:

  1. Asking Good Questions
  2. Handling Obections, and
  3. Closing the Sale

To Book This Workshop Contact

Nancy Beth Guptill

President & Executive Consultant 
Sweet Spot Academy

Asking Good Questions, Handling Objections & Closing the Sale

While anyone can learn what questions to ask, this mini program focuses on how to ask questions in a way that will get your customers to open up. We will introduce a proven, step-by-step professional sales questioning technique that can be put into action immediately in any sales situation, while also covering the basics of properly handling sales objections and eloquently closing the sale.  Our simple objections handling model will enable you to deal with objections more confidently and professionally and will show a specific and effective technique to handle the most common objection of “Price”. You will also be introduced to nine different sales closing techniques that helps close business more confidently, increase closing rates, and achieve financial goals and objectives.

Key Learning Points:

  • Ask questions that identify the customer's problems. 
  • Delve deeper into the customer's needs to reveal specific areas of difficulty or dissatisfaction.
  • Direct questions towards a solution/product/service you have.
  • Point your questions towards the consequences, implications, or effect of the buyer's problem.
  • Magnify the customer's problems to the point where the customer feels a need to solve them.
  • Handle the different sales objections more effectively and confidently
  • Understand Nine different techniques that can be used to close the sale.


Sweet Spot Academy's Approach  

To produce and deliver an impactful training experience for your sales and service team, we will develop a customized training solution based on your service environment, customer types, staff skills and abilities, and overall learning needs. To ensure we design a training program that meets and exceeds your expectations, we will follow our five-step developmental approach that guarantees successful results. 

Our Five-Step Development Process



Our Workshop Methodology 

Sweet Spot Academy’s training workshops are structured in sequential progression from core concepts to specific skills application. Customer service principles and theories are introduced with discussions and exercises to ensure participants understand and agree. This is followed with learning tools and exercises to help participants transfer the concepts into specific workplace behaviours. Our methodology includes:  

    • Core Presentation          • Group Exploration    • Self Discovery Activities                   • Practice Exercises                               • Game Based Learning    • Role Play                 • Best Practices Theory Exploration     • Case Studies


Interactive and Engaging   

Sweet Spot Academy workshops are highly interactive, entertaining and engaging.  We use a blend of learning techniques that focus heavily on learner interaction with hands-on activities and participant engagement.  We include self-discovery activities, group exploration, facilitator-led discussions, best practice theory exploration, role-plays, case studies, game-based learning and practice exercises to ensure all participants are engaged and gaining the most at each step.

  • All workshops include participant workbooks, training materials and supplies. 

For More Information or to Book this Workshop Contact:

                                        Nancy Beth Guptill                                          President & Executive Consultant 

Sweet Spot Academy

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