Passionate Retail Experts

In this full-day interactive Sales & Customer Service workshop, we have taken the best techniques and created the perfect customer service and selling program that helps frontline staff to rapidly up-skill and transform their sales and service delivery. 


To Book This Workshop Contact

Nancy Beth Guptill

President & Executive Consultant 
Sweet Spot Academy

Perfect for both new and existing team members

Passionate Retail Experts provides the perfect sales and selling foundation for brand-new sales team members, while building the skills and knowledge of experienced team members to achieve unprecedented levels of sales and service in your organization.


Here’s a snapshot of some of what workshop participants receive: 

  • Service and Sales Assessment - to help compare their current service delivery against benchmark standards of excellence  
  • Strategies for up-selling, down-selling cross-selling and increasing ad-on sales
  • Techniques for overcoming customer hesitation using indirect closing techniques
  • Information, tools and techniques on how to:
    • Acknowledge and greet customers
    • Build rapport and engage with customers
    • Adapt to different customer shopping personalities
    • Rapidly acquire product knowledge and prepare simple, effective sales pitches
    • Ask the right questions to discover customer needs and wants
    • Run effective product demonstrations
    • Quickly and easily add-on and upsell
    • Help customers overcome customer hesitation through simple closing techniques
    • ... much more


Sweet Spot Academy's Approach  

To produce and deliver an impactful training experience for your sales and service team, we will develop a customized training solution based on your service environment, customer types, staff skills and abilities, and overall learning needs. To ensure we design a training program that meets and exceeds your expectations, we will follow our five-step developmental approach that guarantees successful results. 

Our Five-Step Development Process



Our Workshop Methodology 

Sweet Spot Academy’s training workshops are structured in sequential progression from core concepts to specific skills application. Customer service principles and theories are introduced with discussions and exercises to ensure participants understand and agree. This is followed with learning tools and exercises to help participants transfer the concepts into specific workplace behaviours. Our methodology includes:  

    • Core Presentation          • Group Exploration    • Self Discovery Activities                   • Practice Exercises                               • Game Based Learning    • Role Play                 • Best Practices Theory Exploration     • Case Studies


Interactive and Engaging   

Sweet Spot Academy workshops are highly interactive, entertaining and engaging.  We use a blend of learning techniques that focus heavily on learner interaction with hands-on activities and participant engagement.  We include self-discovery activities, group exploration, facilitator-led discussions, best practice theory exploration, role-plays, case studies, game-based learning and practice exercises to ensure all participants are engaged and gaining the most at each step.

  • All workshops include participant workbooks, training materials and supplies. 

For More Information or to Book this Workshop Contact:

                                        Nancy Beth Guptill                                          President & Executive Consultant 

Sweet Spot Academy

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