Where
VHIA
312 Kings Way
South Melbourne
Victoria 3205
Australia
Contact
Elise SullivanAustralian Academy of Clinical Leadership
61- 408 468 496
elise.sullivan@dpar.com.au
Mastering Conflict & Difficult Conversations
Are stress and bullying claims going up?
Are staff disengaged - or leaving?
Does conflict result in blow-ups or does it get
swept under the carpet?
Do issues fester under the surface?
Are you spending far too much time on dealing with other people’s conflict?
Like to discover how you can deal
constructively with conflict?
Mastering Conflict will give you the
mindset, skills and processes to deal with the
tough stuff confidently and effectively
Managing Conflict and Difficult Conversations is one of the most stressful parts of any managers job. For this reason it is often avoided and the issues swept under the carpet or it is hand-balled up the line for some-one else to deal with it. The Victorian People Matter survey results for 2010 showed that 34 per cent of staff witness bullying and 21 per cent had personally experienced it. This is the outcome of conflict and difficult conversations that were handled poorly, or simply avoided altogether.
Mastering Conflict & Difficult Conversations is an action-based program designed to develop the skills and tools needed to constructively deal with conflict at work and even outside of work. In this program you will:
- Uncover why people experience and deal with conflict so differently
- Identify alternative approaches to responding to conflict and their impacts
- Explore how you respond to conflict
- Discover how you can change the way you experience conflict
- Develop constructive methods of dealing with everyday conflicts and difficult conversation confidently and effectively