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Jill Scott
The Academy for Private Duty Home Care


Thursday March 13, 2014

4:00 PM to 5:00 PM EST

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An online interactive learning program with Stephen Tweed and Diane West of Leading Home Care ... a Tweed Jeffries company , brought to you by Caregiver Quality Assurance.


Presents its March Webinar

Retain the Best Caregivers: Top Techniques to make your caregivers feel valued and appreciated

Thursday, March 13, 2014
4:00 pm eastern time

With Stephen Tweed and Diane West

What does it cost you when a caregiver quits?  How much easier would your life be if you could reduce your turnover and keep your best caregivers?

Data from the 2013 Private Duty Benchmarking Study from Home Care Pulse shows that the median caregiver turnover rate last year was 52.6%.  That’s up from 49.8% from the 2012 study, and we’ll have the 2014 study numbers shortly.

Research conducted by Leading Home Care and Caregiver Quality Assurance® in developing our “Cost of a Bad Hire Calculator” shows that it costs you $1,576.24 when you take into account hiring costs, on-boarding costs, and lost opportunity costs.  That doesn’t include the loss of reputation and customer satisfaction.

It’s clear that one element of growing a highly successful home care company is to have in place processes to retain your very best caregivers.  Data from the 2013 Private Duty Benchmarking Study show that the number one way to retain caregivers is through consistently showing appreciation and recognition, and the number one  way that caregivers prefer to be recognized is “verbal recognition by Supervisor.”

In this interactive web conference, Stephen Tweed, the CEO of Leading Home Care and Founder of Caregiver Quality Assurance® will describe in detail what you need to know about caregiver appreciation and recognition, and give you some concrete ways you can make your caregivers feel more valued and appreciated. 

The numbers show that if you if you can save just one caregiver from quitting, you’ll pay for this web conference 15 times over.  Where else can you get a 15:1 return on your investment of time and money.

Register Now! Note: Registration for this web conference is free to members of Caregiver Quality Assurance.  You should have received an email from Diane West with the link for CQA Members to register.  Please email Diane at diane@leadinghomecare.com if you did not receive the email with the CQA Member registration link.

Registration for non-members is $99.  For multiple locations, the price is $99 for the first registrant/office and $79 for each registrant/location thereafter.  For pricing on five registrants/locations or more, please call Jill at 804-814-9098.