April 15-16, 2020


Riviera Palm Springs 
1600 N Indian Canyon Dr.
Palm Springs, CA 92262

Discounted Rate of $179 until March 13


Driving Directions 



Dawn Marti 


    2 Day Training

    • Member: $250
    • Non-Member: $300
    • Non-Member: $500 (includes Membership)

    Single Day

    • Frontline Training Only Member: $110
    • Frontline Training Only Non-Member: $150
    • Single Day Member: $125
    • Single Day Non-Member: $150



2020 Mid-Year Training Conference 

April 15-16, 2020 * Palm Springs, CA



3:00 PM -5:00 PM                            SWPTA Board Meeting

6:00 PM                                               Meet-up & Greet – Location TBA 


8:00 AM - 9:00 PM                          Registration and Networking Continental Breakfast 

9:00 AM – 9:30 AM                         Networking Introduction and Welcome

9:45AM -10:45 AM                          Automated Parking Guidance Systems (APGS) and Shared Parking 

Overview: This presentation on APGS will provide a general presentation on the latest APGS offerings and options as well as recent trends in the industry to shared private and public parking supply and some project examples.

Speaker: Johnathan Wicks, Walker Consultants

11:00 AM – 12:00 PM                     Rideshare and Las Vegas

Overview: Find out what the City of Las Vegas is doing to bring some order to the chaos created by rideshare in the downtown core.  The City of Las Vegas has embraced the Smart Cities movement and part of that initiative is looking at how to apply technology to the curb and off-street staging areas to get rideshare drivers off the streets when they aren’t carrying passengers.  This case study will start with a description of the city’s data-gathering pilot program for managing the curb manually and will report on the technology custom developed to replace the humans needed to control the curb as well as create an off-street staging area for rideshare drivers.  Attendees will learn what drives rideshare congestion and will take away effective tools for applying technology and policy in both on-street and off-street environments aimed at reducing rideshare-created congestion.

Speaker: Brandy Stanley, CAPP, Parking Services Manager, Economic & Urban Development | Parking Services, City of Las Vegas 

12:00 PM - 1:30 PM                        Lunch

1:30 PM – 2:30 PM                        Legislative Update and Open Forum for Legislative Issues

2:45 PM – 3:45 PM                         When Your Parking Lots Are Not Parking Lots, What Are They?

Overview: How to manage paid parking operations and relocate transportation services while maintaining service excellence. This presentation will discuss parking operations at country’s second largest convention center, the Las Vegas Convention Center with over 4.8 million square feet of space and 5,000 – 10,000 surface parking spaces which are converted to outdoor exhibit space, race tracks, or massive equipment displays throughout the year hosting hundreds of thousands of attendees during a single event.  How do they do it? This presentation will give you insight into the planning and execution of traffic control and event planning, off site parking management and creating pop up transportation centers for show such as SEMA and Con Expo.

Learning Objectives:

  • How to manage Customer Service in Security and parking
  • Meeting the challenges and required flexibility with positivity
  • Thinking outside the box
  • How to work with outside agencies
  • Networking net worth
  • Technology disruptions Dealing with Uber and Lyft

Speaker: Maria Tamayo-Soto, MBA, Traffic Manager, Las Vegas Convention and Visitors Authority

4:00 PM – 5:00 PM                         Round Table Wrap Up

5:00 PM – 7:00 PM                         " Welcome to California!” Networking Reception

Thursday, April 16, 2020

8:30 AM - 9:00 AM                          Breakfast and Registration    

9:00 AM – 12:00 AM                      Frontline Training Session – Conflict Resolution

Overview: Conflict Resolution This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of attendees’ personal communication style as it relates to conflict.

Learning Objectives for Conflict Resolution: In this course, attendees will learn how to:

  • Examine the four sources of workplace conflict.
  • Evaluate personal conflict style by completing, analyzing, and assessment.
  • Recognize tools for effective communications with co-workers.
  • Explore how the five stages of group development affect conflict and workplace needs.

Speaker: Matt Penney, CAPP – IPMI Training Specialist

9:00 AM – 10:00 AM                      Technology Session

10:00 AM - 11:30 AM                     University & Municipal Round Tables

12:00 PM - 1:00 PM                        Lunch

1:00 PM - 4:00 PM                           Leadership Training (included in Frontline Only Fee)

Strategic Process Development

This is an interactive course designed to help participants think strategically about how they ‘get things done’. The training focuses on identifying productive and unproductive processes and how to approach them with an eye for improvement. Presentation topics include developing action items for change, identifying effective tools that support moving forward during the change process. Participants will employ new techniques to work through industry-specific examples utilizing an improvement loop that is simple yet effective.

Learning Objectives:

In this course, attendees will learn how to:

• Identify processes that need improvement

• Understand how to define the problem

• Ensure an open mind to alternative solutions

• Develop the better or best solutions

• Ensure how a process moves from theory into action

Speaker: Matt Penney, CAPP – IPMI Training Specialist