Thursday, April 27, 2017 from 5:30 PM to 8:30 PM MDT
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Specialty Appliance, Inc 
8775 E Orchard Rd #805
Greenwood Village, CO 80110

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Janel Davenport 
NKBA Rocky Mountain Chapter 

April Chapter Meeting - 
Managing the Emotional Homeowner

Managing emotional homeowners means managing expectations, and managing the process as well as the project. In this program, I review how to set clear project expectations, how to guide homeowners through the process, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly, your customers become your biggest fans and best source of future referrals.  This course will help attendees:

  • Learn how to set clear expectations from the very first client meeting
  • Provide a sample paper trail to facilitate customer communication
  • Provide a framework to respond to customer warning signals
  • Take action to avert lawsuits and other serious problems

Thursday, April 27, 2017
Members - $30, Non-Members $40
Students - $15 

David Lupberger has been involved with custom home building and remodeling for over 20 years.  Over 90 percent of his work came from repeat and referral business, demonstrating the trust he developed with clients.

That experience in managing customer expectations led him to write a book called Managing the Emotional Homeowner which has become one of the bibles of the construction industry and helped hundreds of industry professionals improve the level of service they provide clients. 

In 2004, Lupberger got to move back to Colorado, where he spent the first 30 years of his life.  From his base in Colorado, he now consults with both Remodelers and Industry Professionals such as GE to maximize customer service relationships between all the industry partners.  He travels extensively, speaking to thousands across the country and is a regular on the seminar series at national trade shows.  He is also a columnist for Professional Remodeler Magazine.


Hosted by: Specialty Appliance, Inc


Specialty Appliance is a privately owned local company that has been in business for 15 years. Specialty Appliance’s  mission is to offer the widest variety of quality appliances and factory certified in-house appliance installation at the best prices. Our relationships with Industry Partners such as NKBA and HBA are the backbone of our company. 

As a designer, you know how important it is to marry form and function. At Specialty Appliance we stay on the cutting edge of luxury kitchen appliances design, while saving big and buying smarter. We have the brands and designs to fit into any style kitchen from traditional to contemporary. Our three showrooms feature multiple live vignettes for cooking demonstrations and hands-on client experiences.

Our well trained sales associates take pride in assisting you and your clients in selecting kitchen appliance packages based on both performance and design. With our exclusive kitchen designer rebates and dedication to design industry professionals, Specialty Appliance is committed to keeping your kitchen appliance packages ahead of the curve.