Strategic Customer Care Program

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Empower Frontline Employees With Business Development Skills
People judge your company by the experience they or someone they know has had. Give front line employees the skills they need and deserve. Then achieve the results you want.

The Strategic Customer Care Program involves the following Stand Alone Modules:

• On the Frontlines
• Developing Professional Communication
• Boosting Your Comfort Zone
• Setting Expectations and Control
• Building Relationships: DISC
• Client Development
• Crafting Questions
• Up-Selling and Cross Selling
• Telephone & Email Communication
• Understanding Your Customers (TA)
• Dealing with Difficult Customers
• Formula for Success

Sandler’s Strategic Customer Care program is not a ‘quick fix’, short term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.