Delta Center for Economic Development
HOW CAN THE SERVICE EDGE HELP? This program will train your service givers to:
Through a combination of instruction, self-discovery, individual exercises and group discussion in which your employees gain increased self-insight and a heightened awareness of the customer. Service givers will learn the specific behaviors that produce positive results with customers. Situational practice exercises will allow service givers to apply the concepts and techniques to the kinds of problems they typically encounter.
Participants will integrate their own experience, the experiences of others, and skills learned in class into a set of personal goal statements. Put into practice, these individual commitments, when multiplied by the number of service givers in your company will result in visible improvement in your company's overall level of customer service.
"Mr. Tuseth was very informative and really addressed and handled questions very well. All the information was great for work and life issues."-- Mary Miles, Paragould Doctor's Clinic
For more information, call or email our office. Discounts available for multiple attendees from the same office.