The Delta Center for Economic Development
Presents.....
Where
Delta Center for Economic Development5501 Krueger Drive
Jonesboro, AR 72401
Driving Directions
Contact
Shirley Intres
Delta Center for Economic Development
870-972-3850
dced@astate.edu
Payment information
You may also pay with a Credit or Debit card before the first class date by selecting "Pay by Check" and calling the DCED @ 870-972-3850 between the hours of 8 a.m. and 5 p.m., Monday-Friday. Or you may select "invoice company". If purchase order number is required, please submit. When paying by check - Make checks out to: ASU DCED/Class Name. Include the name of the class, and student's name. Payment must be received prior to attending class. If you need to make other arrangements, please call (870) 972-3850.Cancellation policy
If you are unable to attend a course for which you have registered, please provide a two-day notice of cancellation. A 50% cancellation fee is charged unless a 2-day notice is provided. No shows are billed at 100%. Substitutions are encouraged.
The Service Edge --"Customer Relations on the Front-Line for Medical Administrative Staff"
HOW CAN THE SERVICE EDGE HELP? This program will train your service givers to:
- Appreciate the importance of the customer
- Recognize the benefits of becoming a better service giver (to the company and themselves)
- Recognize the critical moments-of-truth in their own job
- Appreciate the wants and needs that all customers have
- Accept responsibility for their actions
- Learn powerful, effective ways to solve customer problems and deal with angry customers and difficult people
- Practice proven techniques to sharpen people skills and reduce job stress
Through a combination of instruction, self-discovery, individual exercises and group discussion in which your employees gain increased self-insight and a heightened awareness of the customer. Service givers will learn the specific behaviors that produce positive results with customers. Situational practice exercises will allow service givers to apply the concepts and techniques to the kinds of problems they typically encounter.
PROGRAM OUTLINE:
- Benefits of sharpening people skills... why get better?
- The two parts of every service giver's job
- Positive and negative attributes of service givers
- What customers really want
- Moments of truth, we’re all on stage
- Listening, the key to understanding customer needs
- Dealing with the most difficult customers
- Practicing typical customer situations
- Personal action plan for improvement
Participants will integrate their own experience, the experiences of others, and skills learned in class into a set of personal goal statements. Put into practice, these individual commitments, when multiplied by the number of service givers in your company will result in visible improvement in your company's overall level of customer service.
"Mr. Tuseth was very informative and really addressed and handled questions very well. All the information was great for work and life issues."-- Mary Miles, Paragould Doctor's Clinic
For more information, call or email our office. Discounts available for multiple attendees from the same office.
