NECCF Winter Forum & Holiday Reception 2015 

Striking the Balance Between Quality & Efficiency

Exclusively Sponsored by Panviva

The NorthEast Contact Center Forum presents the Winter Forum & Holiday Reception on December 8, 2015. The event is exclusively sponsored by Panviva and will be hosted at the Blue Hill Country Club located in Canton, MA. As always, we will have robust learning sessions, plenty of networking time, continental breakfast, fabulous buffet lunch, raffle prizes, giveaways galore and a holiday reception.

Event Agenda: 

9:30 am     Registration and Continental Breakfast

10:00 am   Quality and Efficiency in the Call Center: Panel Discussion

Panelists to include Mike Schricker, Blue Cross Blue Shield of Massachusetts, Mike Griffin, Insuremytrip.com, Amanda Misilo, Commerce Bank and Susan McPherson. Moderated by Jonathan Cogswell, The Advocator Group.

11:00 am   Invest in the Call Center! Enable Your Agents for Success and Create True Value for Your Organization

Presented by Panviva and Tufts Health Plan

12:00 pm   Luncheon

1:00 pm     Point/Counter Point: Balancing Workforce Management and the Human Factor within the Call Center

Presented by Dick Spearrin, The Call Center Consulting Group and Annie O'Neil, Director, Quality Performance Coaching, Prudential

2:15 pm     Holiday Reception

3:15 pm     Closing Remarks, Survey Collection, Raffle Prizes Drawn

3:30 pm     Event Concludes 

Register Now!