The Center for Rural Development
2292 South Highway 27
Somerset, KY 42501
Training Room-2nd Floor
Crinda Francke, President and Owner of ExecuTrain of Kentucky, has been working in the training and development industry for over 15 years.
Ms Francke, President and Owner of ExecuTrain of Kentucky in 1990 with a BBA in Business Administration, Ms. Francke worked as a computer analyst and accountant until 1994 when she became the sales manager for ExecuTrain of Lexington. In 1997, she purchased the existing ExecuTrain of Lexington franchise becoming the President and CEO. In 2000, she expanded the ExecuTrain territory by purchasing the Louisville operation and franchise rights. Having worked with hundreds of Kentucky organizations to design, plan, and deliver their employee training programs, Ms. Francke has been involved in all aspects of employee development.
Ms. Francke and her team of ExecuTrain instructors will bring a variety of dynamic new training opportunities to The Business and Community Traiing Center in Somerset.
Contact
Patti Simpson
psimpson@centertech.com
606.677.6000
Course Description: This course will show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor's success.
Course Objectives:
Part 1: Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of Supervisor
The Responsibilities
The Supervisor’s Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started
Part 2: Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance
Part 3: Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication
Part 4: Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching
Part 5: Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change
This class is offered through a partnership between The Center and Executrain.