Doing Software Right - software which understands the customer
Half day workshop at The Cube, Athens, May 2, 2017

Videos and slides available for download - see links in the agenda below

 

Download our report from this conference

Our conference looked at better ways to make software for people who 'do' - who use their expertise in their work to get things done.

We will cover developments with business-customer relationships, e-learning, software requirements engineering, security, big data and self aware systems, but in order to help people do better work with the software, not looking at the technology itself.

We will discuss what business opportunities there might be for start-up companies in Greece providing software to people who 'do'.

Most software in this market just provides forms for people to fill in, or some elementary analytics. There must be business opportunities making better software than this.

 

We have arranged two more speakers:

Zois Kokkonis, product manager, Nokia Networks Business will speak about developments with IOT platforms.

Rossen Naydenov, officer in Network Information Security, European Union Agency for Network and Information Security (ENISA) will speak about security for big data.

 
Speakers include

  • Dimitris Lyras, director, Lyras Shipping and Ulysses Systems, and CEO, Ulysses Learning (chair)
  • Christos Lytras, managing partner, Hippocampus (former product and service lead, Eurobank Innovation Center)
  • Aris Kotsakis, director, strategic change management, RDC Informatics, Former senior advisor to the secretary general for public revenue, Ministry of Finance, Hellenic Republic (2012-2016)
  • Andreas Sklavounakis  , IT Consulting & Development , WEX Group
  • Effie Siaini, president, Hellenic Association of Young Entrepreneurs
  • Dr Nikitas Nikitakos, Professor at University of the Aegean
  • Rossen Naydenov, officer in Network Information Security, European Union Agency for Network and Information Security (ENISA)
  • Zois Kokkonis, product manager, Nokia Networks Business
  • John Kontos, professor of artificial intelligence, Athens University

Sponsored by

Digital Energy Journal


Contact

Karl Jeffery, editor
Software for Domain Experts Ltd
39-41 North Road, London, N7 9DP, UK
http://www.softwarefordomainexperts.com
+44-208 150-5292 
jeffery@d-e-j.com 


When

Tuesday, May 2, 2017 from 9:00 AM to 2:00 PM EEST
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Where

The Cube 
Klisovis 8
Athens 106 77
Greece  

Driving Directions

Each talk will be 10 min in length, followed by approx 10 mins of discussion

 

Chairman: Dimitris Lyras, director, Lyras Shipping and Ulysses Systems, and CEO, Ulysses Learning 

9.30 Chairman's introduction - some ideas about how to do software right - making software which understands the customer

View video


9.50 Christos Lytras, managing partner, Hippocampus (former product and service lead, Eurobank Innovation Center)

View video  view slides

What doing software right means for the customer based on my experience as a user and not a tech person

10.10 Aris Kotsakis, director, strategic change management, RDC Informatics (Former senior advisor to the secretary general for public revenue, Ministry of Finance, Hellenic Republic (2012-2016)

View video    view slides

From e-learning apps to e-enabling apps




10.50 Effie Siaini, president, Hellenic Association of Young Entrepreneurs

view video

11.00 Coffee


11.30 Dr Nikitas Nikitakos, Professor at University of the Aegean
Software Requirements Engineering -software requirements identification, elicitation and tracking


11.50 Rossen Naydenov, officer in Network Information Security, European Union Agency for Network and Information Security (ENISA)

View video   view slides

Security for big data 



12.10 Zois Kokkonis, product manager, Nokia Networks Business

View video   view slides

Developments with IoT platforms

12.30 John Kontos, professor of artificial intelligence, Athens University

 View video   view slides

Self aware systems

 

1.00 Discussion

1.30 Lunch and close

 


Co producer - Karl Jeffery, editor, Digital Energy Journal and co-founder, Digital Ship


 

Here are our ideas of what 'Doing Software Right' means:

First and foremost - the software understands the customer

Domain knowledge: software company has people who understand the domain and customer needs. In Greece that probably means shipping, tourism, finance, banking, security, policy, agriculture, healthcare, other business. ).The software may use domain specific languages (DSLs)

Customer needs + benefits: software should help the customer achieve goals, have awareness of what is happening, learn from own and others' experiences, manage work, support tasks. Software should be customer configurable to a large extent. Software should have high evolve-ability (so it can quickly get better at providing what the customer wants).

Avoiding hassles for the customer: software should have easy login, be cyber secure, have good performance, be intuitive, work on older PCs and tablets, and have the right use cases (be designed for what the customer wants to use it for). The user experience should be excellent, in other words.

Under the hood: It should be easy to see how different software components fit together / trace interdependencies (essential for any 'IOT' implementations'. Data should be easy to understand, manage maintain and improve by encompassing rich relevance and context. If there are any big data or analytics involved, they should be designed to support decision making, not try to replace it. Software is probably either 'apps' or microkernels, or 'platforms', not trying to do everything at once.

Commercials: software company should be able to achieve the most for the clients' budget, not just when there are many clients for the same functionality, but also when there are fewer users in niche markets. Make maximum use of latest cost saving technology. Client maintains flexibility to switch. Software continually improved, a service not a product, with close relationship with client.

Business development: It must be possible for the software company providing it to make a living for a small number of employees without having to perform a positioning miracle. So that the software company does not need to focus on 'disruption' or trying to become the next Google.

 

 

Speaker biographies

Christos Lytras

Christos is Managing Partner @ hippocampus.io an innovation consultancy assisting in bridging the gap between Corporates & Startups.

Until June 2016, Christos was Product & Service Lead @ The Eurobank Innovation Center responsible for developing the Centre Service offering internally across the Eurobank Group and externally with the GR and EU startup ecosystem across areas such as Fintech, IoT & Big Data Analytics.

For 3 years Christos was the Site Manager of the "egg - enter•grow•go" programme, an integrated incubation, acceleration and co-working programme,  a CSR Eurobank intiative, coaching & advising 60+ Programme graduates (startups) which have generated >1,5M€ sales in FY2015 and raised >2M€ debt & equity financing up to date.

Christos has been working for Eurobank for the past ten years as a Project Manager across different products and services in local and group-wide (CEE – SEE) implementations.   His areas of expertise lay in Target Operating Model design, process reengineering, performance measurement and application of lean tools and methods.